Impeccable Leadership

Impeccable Customer Service Tip #392

You know what an interview is and you’ve probably even heard of an exit interview. But consider conducting “stay interviews.” — This means interviewing your most loyal and engaged team members and asking them what compels them to stay with your company; to what, specifically, they attribute their loyalty? After all, the customer experience is in direct correlation to the employee experience.

Impeccable Customer Service Culture

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