Impeccable Hospitality

Impeccable Customer Service Tip #415

Keep complimentary umbrellas (or at least “loaners”) near the exit and invite customers to use them. And/or escort customers to their vehicles on rainy days.

Impeccable Customer Service Culture

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  1. Perhaps the umbrellas could carry the company name or logo for visibility and return someday

  2. I agree, Eileen. Great idea.

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