Impeccable Service Example

Impeccable Customer Service Tip #290

I used a professional dry cleaner for 10 years that never returned a shirt to me with broken/cracked shirt buttons (In case you didn’t know, their cleaning/pressing/starching process inherently causes buttons to break, but this provider simply replaced those buttons before my order was “ready.”)

The lesson: Proactive customer care — have a system for finding and fixing potential customer problems … before they ever even notice.


  1. […] could give pens away instead of chaining them to the counter. Dry cleaners could find and replace broken buttons. Own another type of business? Let’s see how creative you can get (or have been). Leave your […]

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