CXO Forum

As promised, below you’ll notice that I’ve compiled a list of resources as mentioned during the CXO Forum on 3/13/14.

If you provided me with your business card after the session, you’ll begin receiving your Impeccable Customer Service (Quick) Tips starting Friday. By the way, Monday – Thursday you’ll receive my “tips” and every Friday it’s a customer-centric quote.

Note: If you did not provide me with your business card, you will not be receiving any additional information after today. If you prefer to receive periodic tips and/or articles on enhancing the “Customer Experience,” simply sign up in the green box (top right).

At your service,









  • Answering the Ultimate Question (TV Interview with Author (and CEO of Satmetrix) Richard Owen)


  • IKEA Increases Revenue by creatively Anticipating Customer Needs (Video)